Customer Service Survey | City of Pendleton

Please choose the Department you'd like to comment on: *

If you want to comment on more than one department, you may complete multiple forms.

Other:

(Please Describe)

Other:

(Please Describe)

Was the information about the City's services provided: *

Other:

(Please Describe)

Comment:

The information provided on the City's webpage was helpful (I found the information I was looking for):

Comment:

The information provided on the Internet was adequate (the information was complete and/or there were links to relevant resources like maps, rules, forms or other websites):

Comment:

Timeliness of services provided in person or on the phone: *

I was taken care of immediately

Services were provided within a few minutes

I waited 15 minutes or more

Services were significantly slow

Comment:

Did our employee:

Quickly identify the problem

Appear knowledgeable and competent

Help you understand the cause and solution to the problem

Handle issues with courtesy and professionalism

About how long did it take to resolve the problem: *

How many times did you have to contact us before the problem was corrected: *

Once

Twice

Three or more times

Describe your overall experience with this Department: *

Is your rating based on: *

A Single Experience

Multiple Contacts

If multiple contacts, was your ranking the same with every experience:

Yes

No

If you were less than totally satisfied, what could have been done to serve you better::

What could the City of Pendleton be doing better::